General Questions :: Grooming Questions :: Doggie Sleepover Questions
Where are you located?
We are located at 35 Tyrwhitt Road. It is opposite the Jalan Besar Sports Complex (swimming pool entrance).
What are your opening hours?
We are open from 10am to 7pm daily but are closed on Thurdays.
We are closed to customers on all major holidays.
What methods of payment do you accept?
Cash only.
Do you have a newsletter?
For all news and updates, please check our facebook page.
Please note that all information listed on our website is subject to change without prior notification. Thank You!
Must I make an appointment for grooming?
Yes. Advance appointments are necessary. We rarely accept on the day appointments and never accept walk in appointments. We also strongly recommend clients to book at least 3 days in advance to avoid disappointment.
How do I make a grooming appointment?
Please either call or email us for an appointment.
How long will my pet need to stay for grooming?
Generally, each dog is ready to go home about 2 to 3 hours upon arrival. However, this also depends on the breed, temperament and coat condition. Additional time may be needed for larger dogs,dogs with thick or matted fur, dogs that are not co-operative, elderly dogs and dogs with health issues.
First time clients generally also take a slightly longer time as they need to get used to the new environment and people.
We strongly recommend owners leave their pets with us and we will give owners an sms once their dog is ready to go home.
What is the difference between basic and full grooming?
Full grooming would include styling/undercoat removal(dependent on breed) on top of what is done for basic grooming.
Must I stay with my pet while he/she is being groomed?
No. We can give you a call or sms when your pet is done. This is the option most of our clients choose as they can take the opportunity to run their errands.
Can I watch the grooming process?
Our grooming room is fully viewable from the retail section. However, on a general basis, most dogs are very excitable when their owners are watching. Hence, while our grooming area is viewable from the retail section, we do appreciate it when owners watch from a distance instead of up close at the glass to enable us to give your pet a better and more soothing grooming experience. We normally encourage owners to leave their pets with us and we will give them a sms once their dog is ready for collection.
What time is your last appointment?
4pm.
Do you offer transport?
Yes, we do. We charge $10 per round trip. Please arrange with us in advance what time you would like us to collect and return your pet.
Do you express anal glands?
We do this only upon request as it is still a controversial procedure and not everyone likes us to do it.
My dog has her own medicated shampoo; can you use it instead of using your normal shampoo?
Yes, we can help administer the medicated shampoo. If your dog has a skin condition and currently has no medicated shampoo, we can recommend a shampoo suitable for its skin condition.
Can you get all the matts out of my dog without clipping/shaving?
This is dependent on how many and how tight the matts are. If the matts are tight, We will not be able to brush out the matts as it is painful for the dog. The Pet Emporium believes in humanity over vanity and your dog’s comfort is our top priority. In such cases, the dog will have to be clipped short. Take this chance to start anew! Our groomer will guide you on how to maintain its coat in the future.
Do you sedate my dog?
No, we do not sedate dogs but will try to work with your pet. However, if we are unable to groom your dog due to temperament, we will call you to pick up your pet or return your pet to you.
Are there dogs that The Pet Emporium does not do?
Yes. Unfortunately, for the safety of our groomer(s), The Pet Emporium does not groom aggressive dogs. Also, for the welfare of our clients, we are unable to groom dogs that have communicable illnesses. (e.g kennel cough, scabies, ringworm etc)
How many days in advance must I book my Doggie Sleepover?
As space is limited, it is advisable to book as early as possible especially for times near the festive periods to ensure availability.
Can I view the area my pet will be staying in?
Definitely! Please arrange with our staff to get a tour.
Is there a minimum duration for my pet?
Yes, due to the limited spaces we have available, our minimum duration is 3 days.
What are your charges?
Please refer to our SLEEPOVER page. On top of daily rates, please note that there is a $15 anti-tick treatment fee upon admission.
What time can I drop my pet off? How about collecting times?
Pets can be dropped off and collected during normal operating hours.Charges start from the day of your pet’s stay. For example, if your pet is brought to us on 7th August to 16 August, there will be a charge for 10 days.
Is the anti-tick treatment mandatory?
Yes, it is. For the wellbeing of all our clients, this is not negotiable
My pet is on medication. Can you help feed it?
Yes, we can. Please pass it to us along with written instructions on dosage and frequency. Please note that we are only able to administer oral and topical medication, and are not able to provide any intravenous therapy.
What do I need to bring down for my pet?
To help your pet adjust faster to his new surroundings, it would be best to bring your pet’s food and water bowl/bottle as well as enough food for the duration of his stay. Please note that for dogs on raw or home-cooked meals, we have an extra surcharge of $5 per day.
If you decide not to provide food for your pet, no worries! The Pet Emporium will provide everything your pet needs at a fee. For dogs, kibble is chargeable at $5 per day. As a guideline, please prepare the following when you send your dog for boarding with us:
- Written Instructions about your dog e.g. toilet habits, feeding schedule, medication etc
- Food (Best if daily portions are individually packed, if not, please provide feeding instructions. Raw food MUST be individually packed)
- Leash and collar
- Toys (optional)
- Water bowl or bottle (optional)
- Food bowl (optional)
- Treats (optional)
- Medication/Medicated Shampoo if required
Please make a list of things you bring along with your dog and pass it to our staff to ensure that every item is returned when you collect your dog. All items are deposited with The Pet Emporium at your own risk. The Pet Emporium is not responsible for any item lost or destroyed.
Do you have an admission criteria?
As of June 2011, we are unable to board large breed/ high energy dogs e.g. huskies, border collies, great danes, boxers. Please check with us if you are unsure about anything. We are also unable to board dogs with the following issues:
- Any form of aggression, especially towards humans and/or other dogs
- Bitches on heat
- Infestation with fleas & ticks
- Diarrhea
- Kennel cough/Flu
- Transmittable diseases
- Excessive barking
- Pregnant or nursing bitches
- Seizures
- Geriatric dogs
Do you provide transport?
Yes, we do. Transport is available at $10 per round trip.
Must I place a deposit for boarding?
Yes, we require a $50 deposit or 20%; whichever is lower upon your pet’s check-in.
